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Arch Amenities Group Names New Senior VP of Spa

Arch Amenities Group has named Susan Grey as Senior Vice President of Spa

Arch Amenities Group has a new Senior Vice President of Spa—Susan Grey.

Arch Amenities Group is a full-service global provider of amenity management and consulting services for commercial and residential properties, including spas, fitness centers, meetings and events spaces, pools and private clubs.

Grey is a global operations leader with more than 20 years’ experience in the health, beauty and wellness industry. She will be responsible for leading the creation of wellness programs within Arch’s Spa Division and across the organization.

Grey will also collaborate with the senior leadership team on long-term strategic planning to further enhance Arch’s financial performance, guest experiences and operational excellence of its wellness services.

Barry Goldstein, Arch chief executive officer, says, “Susan’s expertise in spa operations and revenue generation, along with her proven ability to build high-performance cross-disciplinary teams, will be key to our success in the wellness sector.”

Grey formerly was vice president of operations for The Well, an integrated wellness center in New York City. Prior, she served private equity firm L Catterton and its portfolio company, Steiner Leisure Limited.

Grey’s accomplishments include leading the growth of Bliss Spas, from three locations in New York City and London to 26 global locations.

She launched a Bliss Spa membership program, managed the Bliss brand’s relaunch and was responsible for conceptualizing the Remède Spa brand, a spa exclusive to St. Regis Hotels and Resorts.

Earlier in her career, Grey worked as a general manager of the Bliss Soho Spa in New York before becoming an area manager and director of spa operations for Starwood Hotels and Resorts Worldwide.

The expansion of Arch’s executive team comes on the heels of the company’s acquisition of three new wellness business: Innovative Spa Management, Privai and Spa Space.

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